Refund & Returns Policy

Thank you for shopping at ElectraMart.ca! We are committed to providing you with top-quality electronics and exceptional service. Please take a moment to review our policy to understand the terms and conditions regarding returns and refunds.

Payment Processing and Refunds

Once your payment has been successfully processed, it is non-refundable. We strongly recommend reviewing your order carefully before completing your purchase. If you have any questions or concerns, please contact us at info@electramart.ca prior to making a payment.

Damaged or Defective Items

If your item arrives damaged or defective, please notify us within 7 days of receiving the product. Contact us at info@electramart.ca with a description and proof of the damage (photos or videos). We will evaluate the issue and arrange for a replacement or repair based on the situation.

Returns

Returns are not accepted once payment has been processed and the order has been shipped, except in cases where the item is damaged or defective. If your product meets this criterion, please provide proof of damage within 7 days of delivery to be eligible for a return.

Exchanges

Exchanges are handled under the same terms as returns. If an exchange is required due to damage or a defect, we will cover the cost of shipping the replacement item.